FAQs

Short answers to common questions about pricing, time limits, replays, guests, devices and more.

• Can I test for free before buying streaming?

  Yes, you can test your live stream for free on EventLive before your real event. This helps you check your setup and see how everything works.

• Do Guests Need to Download the EventLive App to View an Event?

  No. Guests can open the event link in a browser on a phone, tablet or computer without installing the EventLive broadcaster app.

• Can I pause and resume streaming during the event?

  Yes. You can stop and resume the same event during its streaming window. Your viewers keep using the same link.

• How Long Does an Event Video Stay Online?

  Recording availability follows the storage period associated with the event, unless the host removes or unpublishes it earlier.

• Is It Normal to Have a Delay During a Livestream?

  Yes, it is normal to experience a delay (also called "latency") during a livestream on EventLive.

• Do Livestream Links Expire?

  Your EventLive link lets you and your guests return to the same page to watch the replay after the livestream, as long as replay is enabled and the recording…

• How Long Can I Stream an Event on EventLive?

  Your streaming window is based on your event’s scheduled start time and number of event days . It does not begin again when you first go live or reconnect.

• What Is the Maximum Number of Viewers Allowed for a Livestream on EventLive?

  EventLive is designed to handle a large number of viewers for your event. Here’s what you need to know about viewer limits and how they work.

• Recommended and Minimum Upload Speeds for Streaming

  If you have more questions or need help, feel free to contact our support team!

• Can Guests Download Event Videos?

  Guests can download a recording when the host allows it and the file is ready. Some events offer free downloads; others sell a download separately from…

• Do Viewers in China Need a VPN to Access the Livestream?

  EventLive streams are sometimes not accessible in mainland China without a VPN. Here’s what you need to know and what you can do to help your viewers in China…

• How Much Does It Cost to Live Stream an Event?

  Broadcasting cost depends on your account and event options. Check the pricing page , then sign in to see the price and currency offered for your purchase.

• Are Discounts Available for Purchasing Multiple Events?

  If you plan several events, compare the single-event price with packs or subscriptions in your signed-in account.

• Do Event Credits Expire?

  EventLive event credits do not expire . You can use your credits for any future event, no matter when you purchased them.

• Can I Livestream Using Devices Other Than a Phone?

  Yes, you can livestream with devices other than a phone using EventLive. While the EventLive app is designed for easy streaming from your phone, you can also…

• Can I Play Copyrighted Music During My Livestream?

  If you are planning to play music during your EventLive stream, here’s what you need to know:

• Do Multi-Day Event Days Need to Be Consecutive?

  A multi-day event uses one continuous window and one guest link. The standard event setup supports 1–7 consecutive days .

• Do Viewers Need to Enter an Email to Watch a Livestream?

  By default, viewers do not need to enter an email address for an open-access EventLive event.

• How Long Do Test Events Last?

  Test Events on EventLive are designed to help you try out the platform before your real event.

• Is EventLive Free to Use?

  You can try a free test stream before purchasing. A real scheduled event needs a paid event purchase, available credits or an eligible active subscription.

• Receipt or Invoice for a Payment

  If you need a receipt or invoice for your EventLive payment, follow these steps based on how you paid.

• Can you embed the test live stream to your own website?

  Currently, EventLive only allows embedding for paid events. You will receive the embed code for your event as soon as you pay for it.

• What Does the "Get Notified" Feature Do?

  The Get Notified button lets a viewer sign up for event email reminders without creating a broadcaster account.

• What Happens If You Receive a Phone Call During a Livestream on iPhone?

  To make sure your livestream is not interrupted by calls or notifications, make sure to put it in Do Not Disturb Mode for the duration of the live stream.

• What Happens to the Livestream if it is Interrupted?

  If your EventLive stream is interrupted, what happens to your recording depends on the reason for the interruption.

• When Are Reminder Emails Sent to Guests?

  EventLive sends automatic email notifications to guests you invite through the Guest List and guests who sign up for reminders on the event page.

• Why Is My Event Time Different From the Time I Selected?

  EventLive automatically adjusts the time shown on the event page to match each viewer’s local time zone.

• Will a Replay of the Livestream Be Available After the Event?

  When replay is enabled and a recording is available, viewers return to the original event link after the livestream. A separate replay link is not needed.

• Is Support Available During My Live Stream?

  EventLive offers support for both event hosts and viewers. Here’s what you need to know about getting help during your live stream.

• Does EventLive work in any country?

  You can share an EventLive event link with guests in other locations and timezones.

• Does EventLive support re-streaming to Facebook or Youtube?

  EventLive does not currently support re-streaming or broadcasting your live event directly to Facebook, YouTube, or Zoom at the same time.

• How much Data will I need to Stream my Event

  EventLive makes it easy to estimate how much data you’ll use when streaming your event. Here’s what you need to know:

• PPV Event Fees on EventLive

  Pay-per-view sales involve an EventLive ticketing fee and Stripe payment-processing charges. These are separate from any purchase needed to publish the event.