Managing Account

Your password, email address and profile name, refunds, and credits for unused events.

• How to Request a Refund

  Apple manages all refunds for purchases made through the App Store. To request a refund:

• How to Reset Your Password

  If you forgot your password or want to change it, you can reset it HERE or by using Forgot Password button in the app.

• How To Change the Email Address Associated with Your Account

  You can update your account email from your profile. Keep using the same sign-in method you originally used while making the change.

• How To Change or Update Your Profile Name

  You can update the name in your EventLive profile without creating a new account.

• How to Request a Credit for an Unused Event

  If a paid event will not be used, you may be able to return event credits to your account. Account credit and a money refund are different.