Managing Account

Your password, email address and profile name, refunds, and credits for unused events.

• How to Request a Refund

  Apple manages all refunds for purchases made through the App Store. To request a refund:

• How to Reset Your Password

  If you forgot your password or want to change it, you can reset it HERE or by using Forgot Password button in the app.

• How To Change the Email Address Associated with Your Account

  You can update your account email from your profile. Make the change while signed in with the method you originally used.

• How To Change or Update Your Profile Name

  You can update the name in your EventLive profile without creating a new account.

• Which Languages Does the EventLive App Support?

  The EventLive app speaks English, Spanish, German, French, Dutch, Polish, Portuguese and Japanese, on iPhone, iPad, Android, Mac, Windows and the web. It follows your device's language, or you can pick one in Profile.

• How to Request a Credit for an Unused Event

  If a paid event will not be used, you may be able to return event credits to your account and keep your payment for a future event.