Managing Account
Your password, email address and profile name, refunds, and credits for unused events.
How to Request a Refund
Apple manages all refunds for purchases made through the App Store. To request a refund:
How to Reset Your Password
If you forgot your password or want to change it, you can reset it HERE or by using Forgot Password button in the app.
How To Change the Email Address Associated with Your Account
You can update your account email from your profile. Keep using the same sign-in method you originally used while making the change.
How To Change or Update Your Profile Name
You can update the name in your EventLive profile without creating a new account.
How to Request a Credit for an Unused Event
If a paid event will not be used, you may be able to return event credits to your account. Account credit and a money refund are different.
Still need help?
Chat with our support team, or email support@eventlive.pro.
