Troubleshooting

Fixes for common problems: connection and signal issues, OBS, echo, missing recordings, logins and locked events.

• What to do when your local backup is not recording

  Live streaming and saving a local backup are separate. Your event can be live even if the phone is not recording a backup.

• How to Resolve Poor Signal Issues During Streaming

  A poor-signal warning, paused broadcast or buffering video can come from the broadcaster’s connection, the viewer’s connection, or the streaming setup.

• How to Set Optimal Video Settings in OBS Studio

  Follow these steps to set up the best video settings in OBS Studio for streaming with EventLive.

• How to Troubleshoot Streaming Issues with OBS Studio

  If you are experiencing issues while streaming to EventLive using OBS Studio, please refer to the following guide on How to fix common OBS problems .

• What to Do If Your Livestream Fails to Connect

  If you are the host of the event and use EventLive app:

• Video Being Cut Off During a Livestream

  If your livestream video was cut off, ended early, or is missing parts, follow these steps to resolve the issue and recover as much of your event as possible.

• Issues with Livestream Freezing or Cutting Out During an Event

  If your livestream is freezing, cutting out, or not playing back smoothly, follow these steps to troubleshoot and resolve the issue.

• How to Identify and Resolve Echo Issues During Livestreaming

  Echo during a livestream can be distracting for your viewers. Here’s how to quickly identify and fix echo problems when using EventLive.

• How to Handle Internet Connection Issues During Live Streaming

  Check Your Internet Connection Before You Go Live Test your internet connection at the event location before your live stream.

• Why Is My Event Still Locked After Payment?

  If you have paid to unlock your event on EventLive but your event is still locked, don’t worry!

• How to Resolve Login Issues for Your Account

  If you are having trouble logging into your EventLive account, please follow the steps below to resolve the issue.

• How to Recover or Restore a Deleted Scheduled Event

  If you accidentally deleted a scheduled event on EventLive, don’t worry! In most cases, we can restore your event for you.

• How to Find Missing Recordings After a Livestream

  If footage is missing, keep any copies you have and check the online video and broadcasting device before replacing or deleting anything.