How to Resolve Login Issues for Your Account

If you are having trouble logging into your EventLive account, please follow the steps below to resolve the issue.

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Step 1: Check your login credentials

Make sure you are using the same e-mail address that you used to create EventLive account. If you created the account using Apple or Google Sign In, you will need to use the same information to access your account.

Sign in with Apple on Android: the Android app offers Google and email sign-in, but not Sign in with Apple. If your account was created with Sign in with Apple and someone else will stream from an Android phone, you have two options:

• Switch the account to email sign-in. In the EventLive app or the Broadcaster Console, open your profile, select Update Profile, enter an address you can use in Sign-in email, then choose Change email and confirm. Then, on the Android phone, tap Forgot password? on the sign-in screen, enter that email and set a password from the link we send. You can now sign in with that email and password on any device.
• Invite them as a guest broadcaster. They don't need to sign in to your account: share the broadcast instructions with them instead.

You can also manage your event on an Android phone at broadcaster.eventlive.pro, which offers Sign in with Apple.

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Step 2: Reset Your Password

If you cannot log in and think your password might be the issue, reset your password.

Tip:
If you do not receive the password reset email, check your spam or junk folder.

If you have tried all the steps above and still cannot log in, please contact our support team. We are here to help and will get you back into your account as soon as possible. You can contact us via our chat or e-mail: support@eventlive.pro