EventLive Support

Frequently Asked Questions

I have finished test stream but don't see the video at the link?

Make sure you have streamed for at least 15-20 seconds.

Why is there a delay in live streaming?

EventLive uses the streaming technology that allows unlimited viewers to join your stream. Unlike peer-to-peer video calls, there is an inherent delay in streaming. The video is processed by our servers for optimal viewing experience. The industry standard delay between the event and when it's available to viewers is now between 10 to 15 seconds.

Will my viewers need an app to view the live stream?

No, your viewers only need to open the link you are sending to them.

How do reminders work?

When your viewers visit your live stream link they get an option to "Get Reminders". They can then leave their email address to get notified when you go LIVE.

Can I start streaming before the event start time?

You can start up to an hour earlier. Once you start streaming your special event, the guests that subscribed for reminders will receive an email notification and will be able to watch the event at the private link.

How long can I stream for?

From the event start time streaming is available for 24 hours. You can stop the stream and start again as many times as you'd like. Your guests will receive a notification that you're live again! So for wedding you can stream the ceremony, then stop and stream the speeches and the first dance, or other parts of reception.

Can I stream from a different device?

It's most convenient to stream right from the iPhone. If you want to bring your own gear and software (DSLR, Laptop, Webcam, etc.), we provide an RTMP link for your event.

Does the streaming work on WiFi and mobile internet?

Streaming works with both WiFi and mobile internet. Please note that it will not automatically switch networks during streaming, so it's best to test the both to choose the one with best signal. Just run a test stream to check the quality.

How do I get support?

Use live chat widget on this page or email us at support@eventlive.pro