YouthStream: Updating the app and finding your games

Julia EskinUpdated

When you update YouthStream from an older version, you stay signed in. The first time it opens, the app moves your account over by itself and shows your games. There's nothing to do.

If it shows the sign-in screen instead (for example because there was no signal at that moment), sign in exactly as before, with the same Apple ID or the same email address. Your games will be there.

If games are missing

  1. Open Profile. Under Account you'll see the email address you're signed in with. An address ending in privaterelay.appleid.com means you use Sign in with Apple with a hidden email: keep signing in with Apple.
  2. If it isn't the account you used before, tap Sign Out and sign in the way you did before.
  3. Co-admins: the team's games are in the team's account. Switch to it under Team account at the top of Profile.
  4. Pull down on your games list to refresh it.

Still missing a game? Open Profile → Support Chat in the app. Tell us the email address or Apple ID you used before and the name of the game.

Further reading

Still need help?

Open Support Chat in the YouthStream app (Profile → Support Chat), or chat with us here.