How do Event Credits Work?

You can buy credits in packs and use them to unlock events, which can save you money if you plan to stream more than one event.

Using credits

If you have enough credits when creating an event, they can be applied automatically and the event unlocked. Check that it is unlocked as well as the remaining balance.

On a personal account, credits are called prepaid events. When you schedule a new event, the app says if one will be used ("You have 1 prepaid event – it will be used for this event"). An event that isn’t unlocked yet offers Use prepaid event on its card and Unlock with your prepaid event on the event screen, and your Profile shows how many you have. Business accounts keep the credit wording: Use credit and Unlock with 1 credit.

Each consecutive 24-hour event day uses one credit. A two-day event needs two credits. Choose the required days before the event begins.

Each room of a multi-room event is unlocked like an event, so it also uses one credit per day.

Free services for new funeral homes

Funeral homes that sign up from eventlive.pro/funeral-streaming start with 3 free event credits: enough for three one-day services. They are added when the account is created, with no credit card. Schedule a service and a credit unlocks it automatically. Test streams are free and never use a credit.

The free credits come with the account created from that page's form, once per funeral home. If you signed up there and don't see 3 credits in your account, contact support@eventlive.pro with your funeral home's name and we'll add them.

Buying credits or one event

Review packs in the Broadcaster Console; business options commonly include 5, 10, 25 or 50 credits. Use the current price and currency shown.

You do not need a pack for a single event. Create it and choose Unlock event to review a purchase if credits or a subscription do not already cover it.

A zero balance after purchase

A credit may already have unlocked the event. Check the event before paying again; zero remaining credits does not necessarily indicate a failed purchase.

Unused credits

Purchased event credits do not expire under EventLive’s event-credit policy. Returns for cancellations depend on event status and how it was covered. See How to Request a Credit for an Unused Event.

Contact support@eventlive.pro with your event and purchase details if the balance is unclear.