Even though funerals are still traditionally done in person, more and more people are choosing to stream the service online for the ones that couldn't be there. Technology has made it easier for families to deal with the loss of their loved ones during the pandemic, and everything indicates that these changes are here to stay.
When you're focused on improving the services you provide to your community, every small detail is important. Incorporating live streaming into your funeral home offerings can be very beneficial for the families you serve.
At EventLive, we gathered a list of frequently asked questions we received from funeral directors and their clients. This post will cover most of these. If your question is not on the list, please contact us.
How do grieving families access the webcast?
Accessing an EventLive live stream is easy and quick. All funeral directors need to do is share the automatically generated "Private Link" with families over email, private message or social media. They will be able to join with a single click.
The event URL can be customized and will match the event name.
Sample viewing page: https://evt.live/funeral-home-sample
Can families watch the event at a later date?
Yes. Family and friends can access the viewing page for a full year after the event.
Funeral directors do not need to manage this, as the replay is uploaded automatically. It requires no time on your part.
Do you store a backup of every service?
We store an online backup of every service. You or your clients can access it at any time within a year.
If you need to store your clients' backups even longer please let us know.
You will also get a backup automatically saved to your live streaming device (your tablet or Smartphone) immediately after you end the broadcast.
Can my clients book your services directly?
Even though we work directly with funeral homes and directors, your clients can book our services directly if they needed to.
When you use EventLive for your funerals and memorials, your clients don't need to do anything in order to watch besides joining the live event.
Do you offer packages for multiple services?
Yes. We do offer Event Credit Packs that make EventLive even more affordable for Funeral Directors.
Our packs start at 25 USD per event, up to 35 USD. The discount varies depending on the amount of events required.
If you work at a funeral home with multiple locations or one that requires a larger number of events, contact us directly. We can customize a package that fits your needs.
Can I live stream multiple services at the same time?
Yes. With a single EventLive account you can schedule and live stream multiple events running simultaneously.
This feature is particularly useful for Funeral Homes with multiple locations or services at different churches or venues.
Please note that if you need to live stream at the Church and then at the graveside, the same event can be paused and then resumed. We will automatically notify the viewers that opted in for updates.
What's the maximum amount of guests that can attend the funeral or memorial?
All of our events include unlimited viewers to guarantee that no one will be ever locked out of an event.
How is it different than Facebook Live or YouTube?
The biggest difference with Social Media platforms is that EventLive offers a much better experience for bereaving families.
They don't need to register or download anything to watch, and we will never advertise or show "related" content next to them.
For Funeral Directors the difference is even more clear. You can schedule, customize and live stream an event in under 3 minutes. All of our settings are easy to understand and you will never waste time using EventLive.
Besides the ease-of-use and simplicity, our main advantage is that as long as you have a stable internet connection, you will never face muted videos or blocked footage using our platform.
EventLive was designed from the ground-up to be a private live streaming platform that focuses on the viewers' experience.
Can I pause and resume the live stream at a different location?
Every event can be paused and resumed to the same link, as many times as needed within 24 hours. You won't have to notify the family again, as they'll get an automatic email notification when you resume the webcast.
When the video is resumed, the new video will be automatically merged by our system to create a single download link at the end of the event. Downloads and Replays will include every part of the video that went live.
Can the video be edited and re-uploaded?
Yes. In case that you needed to remove or edit any parts of the video, it can be edited and re-uploaded when the live stream ends.
The new video will replace the one that went live and everyone will be able to watch the new one at the same viewing page.
Should I offer it within my packages or sell it as an add-on?
Most of the Funeral Homes we work with have decided to include it within every service. Some of them opted for charging for it at very affordable prices.
The goal of webcasting funerals and memorials isn't boosting profits. It's improving the services you provide as well as bettering your reputation amongst your community.
What equipment do I need to start live streaming funerals and memorials?
All you need to get started with EventLive is a tablet or Smartphone, a small tripod and an internet connection.
To improve the quality of your live stream, you can always add a small microphone but in most cases it is not necessary.
Will virtual events be password-protected?
Only if you wanted to.
Our platform is designed to be private, but it can be as public as you want it to be.
You can choose to hide your events completely, allow people with the link to watch, or simply set a Password and share it with the family.
By default, all events will be able to watch with those who have access to the private link.
Can viewers attend from any country?
Yes. We don't have any restrictions or geo-blocking set.
Virtual guests will be able to attend from any country in the world.
Can I live stream funerals using a mobile data plan?
Yes. You can use WiFi, LTE, 4G or 5G to webcast live services.
In many locations it is recommended to use WiFi (it usually works best indoors) and switch to a mobile data plan when outdoors.
Can I display photos or slideshows of the deceased?
Yes, you can add a custom photo or slideshow to the viewing page.
Family members and friends will see it as they wait for the event to start.
Live streaming offers a way to bring awareness to your funeral home while also giving families a chance to say goodbye to their loved ones in a way that feels personal and intimate.
Funeral homes and Directors need to adapt and be innovative to stay relevant. If your clients aren't asking about webcasting the service yet, they will do it very soon. Anticipating to their needs is just another way to better your services and fulfill their needs.