# Why Is My Event Still Locked After Payment?

> If you have paid to unlock your event on EventLive but your event is still locked, don’t worry!

Source: https://www.eventlive.pro/help/why-is-my-event-still-locked-after-payment  
Section: EventLive Help Center › Troubleshooting  
Updated: 2026-06-30

If you have paid to unlock your event on EventLive but your event is still locked, don’t worry! This can happen for a few reasons. Here’s what you can do to solve it quickly.

## What To Do If Your Event Is Still Locked

### 1. Refresh the App or Website

- Close the EventLive app or website.
- Reopen it and check your event again.
- Sometimes, you may need to go back one screen and then return to your event.

### 2. Make sure you are logged in to the same account as you used to make the payment.

### 3. Check Your Payment Method

- If you paid with Apple, Google, or PayPal, sometimes the unlock can take a few minutes.
- If you received a payment receipt but your event is still locked, keep it handy.

### 4. Contact Support

If your event is still locked after refreshing:

- Reach out to EventLive support through the chat or help section or e-mail us at support@eventlive.pro
- Let us know how you paid (Apple, Google, PayPal, etc.).
- If you have a payment receipt, please share a screenshot or copy with us. This helps us unlock your event faster.

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## Common Issues and Solutions

### You Deleted and Recreated the Event

- If you deleted your original event after paying and created a new one, the new event will not be unlocked automatically.

### Payment Not Processed Instantly

- Sometimes, especially with Apple payments, the unlock may not happen right away.
- If you have a receipt, send it to support@eventlive.pro so we can help you quickly.

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## Important Notes

- Always double-check your event details before deleting or recreating an event after payment.
- You can change your event name, link, or other details in the Event Settings without deleting the event.

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## Additional Tips

- If you are unsure whether your payment went through, check your email for a receipt from Apple or Google.
- If you need to update event details, use the Event Settings instead of deleting the event.
- We are always here to help! If you have any issues, just reach out to support and we’ll get you streaming as soon as possible.