# When Are Reminder Emails Sent to Guests?

> EventLive sends automatic email notifications to guests you invite through the Guest List and guests who sign up for reminders on the event page.

Source: https://www.eventlive.pro/help/when-are-reminder-emails-sent-to-guests  
Section: EventLive Help Center › FAQs  
Updated: 2026-09-25

EventLive sends automatic email notifications to guests you invite through the Guest List and guests who sign up for reminders on the event page. Guests who provide their email through the guestbook can also join the notification list.

## Notification schedule

- An invitation or registration confirmation when they are added or sign up, where applicable.
- A reminder before the event: about 24 hours and 1 hour before its scheduled start. Guests added close to the event cannot receive reminders for times that have already passed.
- A notification when the event goes live.

## If you stop and restart the stream

A brief interruption does not send another go-live email. After the first start, another notification can be sent when at least 10 minutes have passed since both the previous stop and the previous go-live notification. Test streams do not send these event notifications.

## Who receives them?

Guests you invite do not need to sign up for reminders again. EventLive avoids sending a duplicate invitation when the same guest is already registered. Guests can unsubscribe using the link in an email. Ticketed events may limit notifications to the access period the guest purchased.

See [adding guests and sending invitations](https://www.eventlive.pro/help/how-to-add-guests-to-the-guest-list-and-send-reminders), [importing a CSV guest list](https://www.eventlive.pro/help/importing-a-csv-file-for-event-invitations-and-troubleshooting-import-issues) and [the Get Notified button](https://www.eventlive.pro/help/what-does-the-get-notified-feature-do).

## If an email has not arrived

- Check the guest’s email spelling and whether they unsubscribed.
- Ask them to check spam, junk and promotions folders.
- Check that they are on the Guest List and that the event schedule and timezone are correct.
- For a ticketed event, check that their ticket covers the session they expect to watch.

If they still need help, contact [support@eventlive.pro](mailto:support@eventlive.pro) with the event link and affected email address.