# Issues with Livestream Freezing or Cutting Out During an Event

> If your livestream is freezing, cutting out, or not playing back smoothly, follow these steps to troubleshoot and resolve the issue.

Source: https://www.eventlive.pro/help/issues-with-livestream-freezing-or-cutting-out-during-an-event  
Section: EventLive Help Center › Troubleshooting  
Updated: 2026-06-30

If your livestream is freezing, cutting out, or not playing back smoothly, follow these steps to troubleshoot and resolve the issue.

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If you are the **host of the event**:

## Step 1: Check Your Internet Connection

A strong and stable internet connection is essential for smooth streaming.

- Make sure you have a reliable Wi-Fi or mobile data connection.
- If possible, use a dedicated internet connection for streaming.
- Avoid moving your device too far from the Wi-Fi router.
- If you are using mobile data, ensure you have a strong signal (4G or 5G).

**Important:** Poor internet connection is the most common cause of freezing or interruptions during a livestream.

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## Step 2: Avoid Backgrounding the App

- Keep the EventLive app open and active during your entire stream.
- Do not switch to other apps
- If the app is backgrounded, the stream may stop or freeze

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## Step 3: Check for Stuck or Frozen Streams

Sometimes, a stream can get stuck in a "live" state or freeze.

- If you cannot stop the livestream or it appears frozen, try closing and reopening the EventLive app.
- If the issue continues, contact EventLive support to reset the stream status

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**If you are the viewer / guest:**

- Most of the buffering issues are related to poor internet connection on location.
- Please contact the host of the event and ask them to switch to a different internet connection if possible.
- The host of the event will have a recording and will be able to upload it to the same link after the event.